easyVET Supporter (m/w/d)

We are seeking an easyVET supporter who was born to help and can assist veterinary practices and clinics in their daily work with easyVET.

Join our support team on a full-time, unlimited contract basis, starting as soon as possible. You’ll work in our head office in Isernhagen near Hanover.

What you can look forward to:

• As part of our support team, you’ll support German and foreign customers in veterinary practices, clinics, and university departments.
• Your core task? Offering phone support, answering questions (from simple to complex) about using our products. Your main focus is on our easyVET practice management program.
• After a thorough onboarding process, you’ll become one of our support experts. If necessary, and if you’re interested, you’ll take charge of targeted training of small and larger user groups at their locations.
• You’ll also benefit from great personal development opportunities. You can support our customers with technical issues or at the operating-system level, including configuring, installing, and administration of Windows servers.
• We go beyond standard solutions and without a strong separation of first, second, and third-level support. So you can make independent, personal contributions, find solutions, and explain things in your own words.
• Around every 10 weeks on a rolling basis, you’ll take on our emergency support service outside business hours and on the weekend. This means you’re on call for phone support.

What we look forward to seeing:

• With your excellent communication skills and friendly disposition, you enjoy direct (phone) contact with our callers. You make them feel at ease with your competence, commitment, and reliability.
• Your IT affinity means you quickly get to grips with new software products.
• Independent, organized working is in your DNA.
• Whether on the phone in Isernhagen or in the field in veterinary practices and clinics – you always listen to our customers’ concerns.
• You enjoy speaking to customers on the phone in English. You also speak French or Dutch? Let us know!
• Ideally, you’re a veterinary assistant or practice manager with plenty of experience working with easyVET, and you’re familiar with day-to-day work in a practice or clinic. Or maybe you come from another background, for example sales, medicine or tourism?

Why VetZ?

• A family-owned company providing secure jobs for over 31 years, with unlimited contracts only
• Weekly training and time for self-study
• Genuine work-life balance
• Weekly team workout with a personal trainer
• Large team kitchen, outdoor gas grill and terrace surrounded by green space, free water, tea, and coffee
• Our own company building with modern offices in a quiet neighborhood, doorstep parking, good bus connections

Sound like your thing? Ready to become a part of our success? Then let’s chat.

We are VetZ! The market leader and pioneer in vet practice management. Our products simplify the workflows and daily practice of 150,000 users in all areas of animal health. Our products include easyVET practice management software, easyIMAGE image management software, and web applications via vetsXL.com. In addition to our B2B products, we have developed the B2C app petsXL to form a digital connection between veterinarians and their clients. We have over 100 employees and 31 years of industry experience. Want to be part of the digital future of veterinary medicine? Then come on board!